Refund Policy
We strive to provide exceptional service and ensure a smooth experience for all clients. Please review the following refund policy to understand our terms regarding cancellations, rescheduling, and refunds:
- Non-Refundable Deposit:
A 50% non-refundable retainer is required to secure your session date. This deposit reflects our commitment to reserving your time and preparing for your session. - Cancellations and Refunds:
- If you cancel your session, the retainer will not be refunded.
- Refunds for additional payments made beyond the deposit will be issued only if the session is canceled at least 30 days prior to the scheduled date for wedding and elopement coverage, or 7 days before any other session.
- For cancellations made after than the above mentioned timeline, no refunds will be provided.
- Rescheduling:
- You may request to reschedule your session with at least 7 days’ notice. One complimentary reschedule is allowed, subject to availability. Additional reschedules may incur a $50 fee.
- If rescheduling is requested less than 7 days before the session, the deposit may be forfeited, and a new deposit may be required to secure a new date, subject to availability.
- Force Majeure and Provider Inability:
- In the unlikely event that we are unable to fulfill the session due to unforeseen circumstances or a force majeure event, you will be offered the option to reschedule or receive a full refund of all payments, including the deposit.
- If I must cancel but can recommend an alternative professional, you may choose to transfer the agreement to them or receive a refund of all payments.
- No-Shows:
- If you or essential parties fail to attend the session at the scheduled time, the deposit and any payments made will be forfeited. Rescheduling in this case will require a new deposit.
This policy ensures fairness and helps us maintain availability for other clients. Thank you for understanding!
Need help?
Contact us at info@brittasphoto.com for questions related to refunds and returns.